Yes, we are an Australian business, and many of our products are made right here in Australia. You’ll find a green-and-yellow triangle badge on photos of our locally made boots. We also carry styles made overseas using genuine Australian sheepskin.
Yes — we’re 100% Aussie-owned and operated. All orders are packed and shipped from our Sydney location.
In Australia, “UGG” is a generic term used for sheepskin boots and is considered part of our cultural identity. There are over 70 trademarks containing the word “UGG” here.
Internationally, “UGG” and “UGG Australia” are registered trademarks owned by the US-based Deckers Outdoor Corporation. We are not affiliated with Deckers in any way. We are proudly Australian-owned and operated.
All orders are sent from our Sydney warehouse in New South Wales.
Australia:
New Zealand:
We deliver to New Zealand only.
For New Zealand, express shipping is $15 AUD. As part of our current offer, New Zealand orders over $100 AUD qualify for free express delivery. Estimated arrival is 3–7 business days.
Most orders leave our warehouse within 1–2 business days after purchase. Our dispatch team operates Monday through Friday.
We work with trusted Australian carriers like AusPost, Couriers Please, and Fastway to deliver your items safely.
Once your order is confirmed, we’ll email you the order number. If you haven’t received it, check your junk or spam folder. Still can’t find it? Reach out to us and we’ll help you out.
If you’ve entered the wrong details, contact us right away. We’ll try our best to update your order before it’s sent, but we can’t guarantee changes once it’s in transit.
Absolutely. Once your order’s on its way, we’ll send tracking info via email. Use that number to follow your delivery on the courier’s website.
Note: tracking for some international orders may stop once the parcel leaves Australia, depending on the destination’s postal system.
If your parcel is delayed or lost, contact the delivery provider using your tracking number first. If there’s no resolution, let us know and we’ll start a claim process on your behalf.
You’ll find full return and exchange details on our Returns Policy page.
Yes, you can. Just keep in mind that while the boots are made with durable materials, we recommend applying our UGG Protector Spray regularly to help guard against moisture and stains. These boots are water-resistant, but not waterproof.
Our boots are water-resistant thanks to the sheepskin and suede used in their design — but they aren’t fully waterproof. Avoid heavy rain or wet conditions.
Start by spraying them with UGG Repellent before wearing them for the first time, and repeat every few months. If they get dirty, let them dry at room temperature, then gently clean with a soft brush or cloth. Never machine-wash or soak them — it could ruin the material.
We are passionate about bringing you the highest quality UGG boots, handcrafted to perfection and designed for ultimate comfort. With over 15 years in the industry, we’ve earned our reputation for delivering premium UGG boots across Australia and beyond.
Each pair of our UGG boots is meticulously crafted using only the finest Australian sheepskin. Our team of skilled artisans brings traditional techniques and attention to detail to every stitch, ensuring that your boots not only look luxurious but are built to last. From classic designs to modern styles, we uphold the rich heritage of UGG craftsmanship in every product we offer.
We believe that comfort begins with quality. That’s why we use 100% authentic sheepskin and premium-grade materials in all our boots. Whether you’re stepping out on a cold winter day or lounging at home, our boots provide unparalleled warmth, softness, and durability, making them the perfect companion for any occasion.
We know that when you place an order, you’re eager to enjoy your new UGG boots as soon as possible. That’s why we’ve partnered with trusted couriers to offerfast, reliable, and trackable delivery servicesnationwide. No matter where you are in Australia, rest assured your order will arrive safely and on time. Plus, we providefree shippingon orders over $159, so you can shop with confidence and convenience.