Shipping Policy
Shipping Policy
We proudly ship across Australia and internationally, offering fast and reliable delivery on all orders. Here’s everything you need to know about how we ship your UGG items.
Domestic Shipping (Australia)
We offer free express shipping on all orders within Australia. Once your order is dispatched, you’ll receive a tracking number via email. Orders are typically delivered within 1 to 5 business days, depending on your location.
All parcels are sent via Australia Post Express or Courier Please, both offering secure and fast delivery.
Please note that delivery timeframes are estimates only, and while delays are rare, they can occasionally occur due to factors outside our control.
International Shipping
We ship to New Zealand, with express international delivery available. Shipping charges will be calculated at checkout based on your destination and order size.
New Zealand Customers:
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A flat rate of $15 AUD applies for express delivery.
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We currently offer free express shipping for orders over $100 AUD.
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Delivery typically takes 3–7 business days.
Please be aware that international buyers are responsible for any customs duties, import taxes, or other fees that may apply in their country.
Order Processing Times
Orders are usually packed and shipped within 1–2 business days from the date of purchase. During high-demand periods or promotional events, processing times may take slightly longer.
Tracking Your Order
Once your order has been dispatched, you’ll get a confirmation email with a tracking link. You can monitor your parcel’s progress and estimated arrival online at any time.
Lost or Delayed Parcels
If your parcel hasn’t arrived within the estimated time, please reach out to us. We’ll help follow up with the carrier and investigate the issue.